Howard Miles


Sales / Account Manager


Howard Miles

23 Five Acres, Dursley, Gloucestershire, GL11 4JP

M – 07506702811   T – 01453548017




A successful and experienced sales and sales manager with self-drive and analytic skills which have been proven to deliver results. I am a loyal team player who can develop, manage and support others effectively whilst equally able to work well on own initiative. First class man management and motivational skills.


Career history
Bridgeway Express, Dursley                                                                                        Sept 2017 – Present

Account Manager


Concentrating on the Urgent same day deliveries and introducing our online portal for obtaining instant prices and booking. Also part of the World Options small package courier franchise selling their online portal for sending parcels through one of UPS, TNT, DHL, DPD, FedEx and UKMail as well as large freight.


·         Cold calling Database to profile and book online demonstrations of parcel portal

·         20 Demonstrations per month booked

·         Site visits to carry out some demonstrations and door knocking potential leads

·         80% conversion of Demonstrations booked to carried out.

·         2019 116% of Margin target for the year

·         Achieving target of minimum of 4 new customers per month (Currently averaging 5)

·         Average of 120 outbound calls per day

·         Hunting new business through internet searches




RDA Bulk Packaging, Berkeley                                                                                   May 2017 – Sept 2017

Business Development Manager


Selling bulk bags into Builders Merchants, seed manufacturers etc.  Booking appts over phone 1 day per week and visiting appointments other 4 days to discuss potential client requirements. Responsible for whole east side of UK


·         Calling Database of Potential Clients to arrange face to face appointments

·         3 appts per day booked

·         Arranged cold calls in between booked appointments

·         100% new business but visiting current customers when requested.

·         Given sole responsibility of pricing – cost price given with minimum margins required

·         Hunting new business through internet searches and while out in the field






Nextec  Utilities Ltd, Mitcheldean                                                                            Dec 2016 – Apr 2017

Sales Director


Building on from the success of the Telecoms industry I was responsible for bringing in and setting up the B2B Utilities side of the Business from October 2016. Bringing in over £1.5Million energy spend in first 6 months with a profit of £42k

·         Calling Database of Potential Clients to arrange face to face appointments

·         Averaging 110 calls per day and 3 appointments booked

·         Going on made appointments to discuss new energy contracts

·         Pricing up and selling new energy contracts for clients

·         Responsible for design and sending email mail shots with above average responses

·         Training apprentice and ensuring their KPI’s were met

·         Weekly sales reports

·         Strategic pipeline built to ensure potential sales months in advance



Nextec (UK) Ltd, Mitcheldean                                                                                    Jan 2016 – Nov 2016

Sales Manager


Set up and manage a telesales department in Business Telecommunications – selling our VoIP packages.

·         Input into new look of the website

·         Running of social media pages

·         Responsibility of Hiring and training new employees onto Apprentice scheme

·         Design of Company brochure

·         100+ prospect calls per day arranging face to face meetings

·         Target of 3 face to face appointments per week – Averaged 4 per week.

·         HTML Email Campaigns using Mailchimp


Power Direct Ltd, Quedgeley                                                                                     Apr 2014 – Jan 2016

Telemarketing Manager


Setting  up and managing a B2B telemarketing team to increase new business for companies whose utility contracts are due for renewal.

·         Setting up of Procedures for telemarketing team

·         110+ calls per day.

·         Making appointments for senior energy consultants

·         Purchasing of Cleansed Data

·         Managing other telemarketers to ensure daily target are hit

·         Data analysis on call volumes and appointment setting

·         Reporting to MD for monthly meetings with statistics for previous months

·         Working alongside Marketing Manager for new telephone and email campaigns








Kent Foods Ltd, Glasgow                                                                                              Mar 2013 – Jan 2014

Sales Manager


Working from Home to contact current and prospect food manufacturers to sell Sugar and Dairy Ingredients

Target of 200 tons of sales per month
Travelling to and meeting customers to conclude sales
Ensure knowledge of market is up to date and inform customers
Prospecting new customers
Account Management with new customers.

Garrett Ingredients, Thornbury, Bristol                                                                  Jan 2009 – Feb 2013

Trading Manager


Managing a team of 3-4 B2B telesales advisors. Cold Calling and selling to potential and existing food manufacturers on a range of sugar and dairy ingredients.

Ensure team hit target of £20k new business weekly – Personal sales of £10k per week against a target of £8k
Responsible for securing large contracts for the likes of Allied British Foods, Dairy Crest and United Biscuits. Larger clients like these were concluded in face to face meetings.
Travelling to and meeting customers to conclude sales
Account Management with SME and large companies
Monthly Forecast of sales for warehouse / manufacturing at head office
Increased turnover from £24m to £39m (Pre tax profit from £2.2m to £3.1m) by 2011
Sole responsibility of updating company website
Responsible for all training on Company systems (Goldmine and Aurora)
Visionary Media, Easton, Bristol                                                                               June 2008 – Dec 2008

Head of Telesales


After being headhunted from previous role to the position of Head of Telesales for Visionary Media.

Achieving minimum of 120 calls per day
Achieved an average of 7-10 appointments per day against a target of 6
Exhibition sales for memory foam mattresses – Achieving a 1 in 2 conversion







ATel Services, Staple Hill, Bristol                                                                              May 2007 – June 2008

Office Manager


Office Manager for a small B2B telemarketing company. Responsible for day to day running of the office including:

Making sure staffing numbers were sufficient
Responsible for all recruitment
Telemarketing with personal target of 10 appointments per week. Achieved with a minimum of 120% of target.
Reporting on a daily basis to various clients with updates on their companies performance
Commercial Vehicle Direct (Now Brightside Group) Aust, Bristol               May 2002 – May 2007

Team Manager


Reason for Leaving- Had gone as high as possible within the business.

Managing the effective performance of a team of Insurance sales advisors to meet company sales targets and provide growth in all KPI’s. Having joined the company in its infancy and helping to grow the business from 35 staff to over 500 when I left. This was commercial insurance so was a mixture of B2B and B2C

Key Sales Achievements:

Conversion rates grown from 36% to 45% against a target of 37%
CEPP (Company earnings per policy) raised from £121 to £145 through effective sales techniques and training of advisors
Direct Debit policies sold raised from 28% to 42%
Sales Advisor of the year – 2002
Project Managed additional products initiative to raise CEPP

Through consultation with external providers, marketing and sales training of all teams through managed rollout programme
Resulted in roll out to all areas of CVD including E Group insurance and helped with raising CEPP by 20%
Built and managed the effective performance for sales advisors generating a recruitment retention of 80% over 3years
Trained and developed 4 team members for company succession to senior advisors to assist myself in driving and monitoring key results.
Various roles from 1988 until 2002 including

Canon, Aztec West,, Bristol

Sales Advisor / Engineer stock controller

BAE Systems Ltd, Filton, Bristol

Staff Travel Officer

William Hill Bookmaker, Various, Bristol

Assistant Manager



Education and training
Preparing to Teach in the Lifelong Learning Sector (PTTLS) – Level 4 – July 2014
Various CRM systems including: Salesforce, Goldmine and Act!
Broker Assess Online Insurance Training
Full “in house” management training including:
·         Leadership

·         Coaching and Mentoring

·         Time Management

·         Managing your Manager

·         Disciplinary Procedures

NVQ Level 2 Sports and Recreation
7 GCSE’s Including Maths, English and Science
My hobbies and interests are mainly based around sport and family. I am currently club Secretary for C&G Veterans in the Gloucestershire Football Veterans league. I enjoy the occasional round of golf. I watch various sports (Football, Rugby, Cricket, Darts). Most of my remaining spare time is taken by my younger children.


Tom Fowler

Managing Director.

Garrett Ingredients, Unit 3, Mead Court, Cooper Road, Thornbury, BS35 3UW

Tel: 07956535395


Andrew Mason

Operations Director of Affinity Relations

Brightside Group, MMT Centre, Severn Bridge, Aust, Bristol, BS35 4BL

Tel: 07983624475


Richard Bernard

Managing Director

Nextec (UK) Ltd, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0DD

Tel: 07764176276


Ian Davies

Managing Director

Bridgeway Express, 37 Silver Street, Dursley, Glos, GL11 4NA

Tel: 0800 2707070

  • Updated 1 year ago

To contact this candidate email

Contact using webmail: Gmail / AOL / Yahoo / Outlook