Holly Ingram

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Administrator

Newent

Ms Holly Ingram

Address: 113 Meek Road, Newent, Gloucestershire GL18 1DX
Telephone: 07464610452
Email: hollymonts@icloud.com
LinkedIn: https://uk.linkedin.com/in/holly-ingram-b9a8478b

I’m looking to secure a challenging and rewarding new role where the skills, knowledge and expertise I have gained throughout previous experiences can be transferred across and utilised to the best effect for the benefit of your organisation.
I am an accomplished, versatile and results-driven professional with a proven track record in a target driven role.

Key Skills
➢ Leadership
➢ Supervision
➢ Communication
➢ Polite yet professional telephone manner
➢ Team work
➢ Organisational skills
➢ An expert eye for detail
➢ Positive attitude
➢ Motivational

Career Summary

Receptionist at Linguistica
September 2017 – August 2018
Job description
I enjoy every aspect of being a receptionist, it was one of the main reasons for leaving my last position in sales as I preferred this environment and role as this is where I thrive.
My duties are as follows: meeting booking, room allocation/lesson planning, communicating with all members of staff and teachers to make sure the day runs smoothly, using word, excel and outlook on a daily basis. Reporting back to the MD at the end of each week to summarise any news or issues etc.

Business Development Manager at Lister Unified Communications Ltd
January 2014 – September 2017
Job description
I started work at Lister’s at the beginning of January 2014, by June I was made Supervisor of the team up until March 2016 where I have recently been promoted to our Business Development Manager.
Daily running of the team is key to my current role including morning meetings to discuss individuals and teams progress, training and support to team members when needed, diary management, organising one to one meetings with my team to discuss progression and targets, gathering data for weekly and monthly sales reports for management meetings reporting directly to my Managing Director offering ideas and suggestions going forward. I also manage and update our social media platforms on a daily basis including the companies Facebook, Twitter & LinkedIn pages.
Business development has been all about selling the services of Lister’s to people over the phone, making calls to prospective customers and arranging meetings with our Account Managers. It has been a hugely rewarding career with a lot of skills required to thrive within the business. It can be competitive and demanding with daily & monthly targets to meet, leading to a results driven and highly pressured atmosphere where bonus schemes are involved. I have taken part in two NVQs whilst at Lister’s, one of which was a Level 2 in customer service and the second a NVQ in Team Leading.
I have enjoyed a range of social activities at Lister’s including Sport Relief Runs, Charity days for Linc, Cheltenham Animal Shelter & Cancer research. I am currently lucky enough to be working with our current charity partner Meningitis Now for our mobile recycling scheme where I can organise events for employees to take part in.

Customer Service and Telesales skills I have progressed in this role:
Telecommunications, New Business Development, Mobile Communications, Sales, Account Management, Customer Service, B2B, Mobile Technology, Telephony, Team Management, Avaya IP Telephony, Panasonic Telephony, Vehicle Tracking, Two Way Radio, Supervisory Skills, Training, Social Media management of the companies Facebook and Twitter Accounts as well as updating my Linked In profile, Recruitment, Sales Logix, Microsoft Word, Microsoft Excel, Microsoft Office & Business Networking with Sterling Integrity including Cheltenham Racecourse, Bristol and Cardiff shows.

•Excellent communication and listening skills
•A patient, polite and friendly manner
•A charming and persuasive personality
•A positive attitude and bundles of initiative
•Ability to think on your feet
•Good IT skills
•Enjoy working under pressure and to targets
Confidence and a sense of humour and the ability to cope well with stress I find are key qualities. You can’t be afraid to pick up the phone and speak to people. I have a “get stuck in” attitude!

Senior Receptionist & Assistant Events Co-ordinator at Stonehouse Court Hotel
January 2011 – June 2013
Job description
Using an in house CRM system to input reservations. Answering incoming calls and dealing with daily enquires including making reservations and up selling to the latest offers. Sending confirmations, and replying to incoming emails. I also managed our gym membership using excel to keep track of monthly payments. I was lucky to have the opportunity to assist in organisation of events from small scale business meetings to weddings. Organising and the running of wedding open evenings which would include calling local business to help them benefit from exhibiting at our events.
Skills gained:
Customer service, Word, Excel, training,
Event Management & Wedding Planning

Professional Development
➢ Health and Safety throughout various job role in catering

➢ Fire monitor at Lister Unified Communications
Responsibility of staff count/register during the event of a fire

Education

2020 – The Centre of Excellence Online Ltd
Diploma Event Management

2016 – Gloucestershire College
Level 2 Diploma – Team Leading

2015 – Gloucestershire College
NVQ Level 2 – Customer Services

2001 – 2003 – Cirencester College
Diploma, BTEC Performing Arts, Pass
Activities and Societies: I was cast one of the lead roles in my second year production and
trained as a light opera singer.

1996 – 2001 – Maidenhill School
8 GCSE’s of Grade A – C
Activities and Societies: I was cast a lead role in the last year performing arts production and took part in light opera classes.

Key I.T Skills
• Word, Excel, various CRM systems including Guestline & Sales Logix

A little bit about me:
Since I was a young girl I have loved a variety of music from a range of classical to dance. I always love the chance to get involved in any charity work as you can’t beat the feeling of helping someone in need. I enjoy reading, Social Networking and keeping in touch with friends and family. I like to experiment with cooking making new things for my son to try. Saving money is something thats always on my mind, I have a bit of a habit of collecting vouchers and looking for the best bargains and my two best friends seem to enjoy all the freebies I find enjoying days out together.
I have a real passion for organising & planning events, since my experience assisting a wedding planner, I’ve planned various baby showers & large parties for friends and family, theres something satisfiying about seeing the end result of all my hard work. I enjoy it so much that during lockdown I completed and earned a diploma in Event Management. I have a love for animals & wildlife and spend lots of time on countryside walks with my son.

References are available on request

  • Updated 1 month ago

To contact this candidate email hollymonts@icloud.com

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