Accomplished Undergraduate and Postgraduate
96 Greenbank, Brockworth, Gloucester, Gloucestershire, GL3 4NB
07402474338 • https://www.linkedin.com/in/ben-norris-b805343a/ • firstname.lastname@example.org
An accomplished and self-motivated undergraduate with a 2:1 BA Business Management awaiting results for an MBA in Business Administration. With a strong work ethic developed over 14 years in both the public and private sector. Experienced in management, recruitment, fast-paced customer service, account management, accountability, governance, compliance, data-sensitivity, hygiene and health and safety as well as training and mentoring. Currently seeking dynamic long-term roles within the function of Finance, Human Resources (specifically training), Marketing, Supply Chain Management or Consultancy positions.
Ability to communicate in a variety of ways. Skilled in presentations, report writing and seminar and lecture contribution, as well as strong customer service skills.
Confident communicator on a range of social media platforms, including Facebook and LinkedIn
Negotiation and mediation skills developed whilst managing student representations as undergraduate institute representative.
Innovation and Project Management
Skilled in generating creative ideas, and implementing them to meet strategic goals – as demonstrated during my time working a on various projects during academia and consultancy project on behalf of Tubby Toms whom I helped in developing a clear understanding of consumer motivations to purchase and their interactions with the brand. All of this was under a tight deadline with a small diverse team.
Awareness and appropriate utilisation of PRINCE2 methodology whilst leading a small research team for a sustainability project.
Finely tuned ability to troubleshoot and problem solve as evidenced by my university modules, institute representative interactions and Green Impact Project Assistant roles.
Ability to focus my team on organisations targets, training needs and compliance targets as seen in my managerial role in gambling trade.
Able to understand and utilise consumer behaviour in order to hit KPIs – as learnt in a number of modules, and seen during my career, application in how I approach modules and measure my own financial performances.
Ability to recruit and train individuals appropriately over long periods of time which is seen in my deputy manager role.
Ability to gain an understanding of consumer needs and requirements via Netnography (reviewing online reviews to seek trends and insights into customer’s viewpoints and experiences).
IT and technology
Intermediate user of Office applications, including Word, Excel, and PowerPoint. Including brief exposure to Microsoft Project Management software. Also hold experience in learning and providing 1st line bespoke software support.
Data and Finance
During my academia I have developed the ability to manage financial data. This has complimented my ability to interpret and analyse data as well as troubleshooting issues using numerical data. This compliments formula skills developed in Excel and account management in gambling industry.
University of Gloucestershire (September 2017 – July 2018) Masters in Business Administration (MBA) – Predicted Merit
Modules: Leadership by Design, Understanding Markets and Customers, Understanding Business Decision Making, Strategic Management, Financial Tools for Business, Innovation and Change through Design Thinking, International Management Project, Consultancy Project, Dissertation
Worcester University (September 2013 – May 2016) BA Honours Business Management – 2:1
Modules: Marketing and Management Perspectives, Business Law, Business Viability: Finance and Economic Perspectives, Business Challenge, Operations, Project and Risk Management, Business Sustainability, Leadership Principles and Practice, Preparing for Placement, Managing Emerging Issues, Collaborative Leadership, Intercultural Perspective, Enhancing Organisational Performance, International Business Strategy
Gloucestershire College (September 2004 – July 2006 & September 2012 – July 2013)
BTEC National Certificate Business – Distinction Merit and Leadership and Management Diploma – Pass
Churchdown School (September 1998 – July 2004)
GNVQ Int IT, GNVQ Int Business, 5 GCSEs C including English, D in Maths
Part-time Pret team member, Pret a Manger, Cheltenham (July 2017 – Present)
Skills developed: Achievements; Winning the outstanding card repeatedly. Skills developed – Customer service, awareness of COSHH, health and safety and team working abilities
Part-time Delivery Driver, Broughtons, Hereford (September 2016 – July 2017)
Skills developed: Delivery driver capabilities, logistical skills, planning and quality checking skills.
Part-time Carpet Store Assistant, Kingsmill, Hereford (September 2016 – June 2017)
Skills developed: Stock management, manual handling, customer service skills and negotiation skills.
Agency Packer, Exapol, Hereford (July 2016 – September 2016)
Skills developed: Manufacturing environmental and commercial awareness
Institute Representative, Green Impact Project Assistant, Facilities Operations Assistant, Worcester University, Worcester (September 2014 – July 2016)
Skills developed: Achievements based surrounding the facilitation of student representative and innovative sustainability project with security. Skills developed – negotiation and mediation skills, creativity and sustainability awareness.
Deputy Manager, Betfred, Gloucester (September 2010 – August 2014)
Skills developed: Achievements based on the securing of a strong shop team in an industry of high turnover. Skills developed – recruiting and training staff that stayed long term, customer service skills, compliance awareness and training, cash management, security, challenging behaviour, rota management and account management
Other industries worked in from 2004 – 2010; Engineering product redistribution, Printer and Projector maintenance, data cabling, hospitality, agency environment and facilities.
References are available upon request.