Astrid Dorrington


Technical Officer


Astrid Dorrington

07583003261 | E:

1 Lakeside Avenue, Lydney, Glos GL15 5PY

1 Lakeside Avenue, GL15 5PY, Lydney, Glos
Professional summary

Motivated Technical Officer with many years of progressive experience.  Offering expertise in office management, consultations and technical admin, with aptitude in computer literacy. Energetic self-starter and team builder able to navigate high-stress situations and achieve goals on time.

·         Team player

·         Data management

·         Extremely organised

·         Microsoft Office

·         Communication skills

·         Attention to detail
·         Team leadership

·         Scheduling

·         Problem solving

·         Project management

·         Self-motivated

·         Consultations
Work history

Technical Officer                                                          11/2011 to 09/2019

Gloucestershire County Council | Gloucester, Gloucestershire

·         Supported Team Leader with project management.

·         Managed consultation database and online consultations for various Local Plans.

·         Directed all administration for Local plans, liaison with Programme Officer and Government Inspector. Facilitated each stage of the plan and ensuring the consultation met the legal requirements.

·         Executed database maintenance, collaborated with IT, entering responses and ensured information is kept up to date.

·         Delivered GDPR regulations for the database, web pages and department procedures.

·         Web page maintenance and creation of new web pages.

·         Developed an electronic central filing system for the team.

·         Completed and implemented new consultation database contract for the department.

·         Undertook administration for planning applications relating to Minerals, Waste and Local Government properties.

Clerk to the Governors                                       09/2017 to Current

Soudley School | Soudley, Gloucestershire

·         Manage information effectively in accordance with legal requirements.

·         Provide advice to the governing body on governance, constitutional and procedural matters.

·         Effective administrative support to the governing body and its committees.

·         Ensure the governing body is properly constituted.

Sales Negotiator                                                           08/2015 to 12/2015

Bell Homes | CInderford, Gloucestershire

·         Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

·         Adeptly handled inbound calls each day.

·         Updated all required materials needed for the firm.

·         Registered applicant’s details and property requirements.

·         Booked and conducted viewings.

Senior Administrator                                                  09/2010 to 10/2011

Gloucestershire County Council | Gloucester, Gloucestershire

·         Monitored team performance, delegated tasks and applied strategies to improve quality.

·         Kept office operations running smoothly by providing effective leadership and administrative skills.

·         Responded to, researched and resolved issues from internal staff, external departments and customers.

·         Coordinated document movements, checked accuracy and maintained compliance with standard requirements.

·         Used strong leadership and administrative abilities to maintain smooth office operations.

·         Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.

·         Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

·         Supported Administration Team Leader in improving operations and resolving issues to deliver top-notch customer service.

·         Assisted with IT project restructuring one of the internal storage drives, thus increasing storage capacity and IT performance.

·         Maintained the Planning Department Database, uploading documents and necessary revisions.

·         Provided technical support using the various in house software systems.


Administration Clerk                                                   03/2009 to 09/2010

Gloucestershire Highways | Gloucester, Gloucestershire

·         Provided timely, courteous and knowledgeable responses to information requests via the Highways Helpline, screened and transferred calls to appropriate departments. Prepared official Highways Correspondence.

·         Quickly and effectively solved customer challenges.

·         TMA – Traffic Management Act – processing applications for works to be carried out on road. Ensuring effective communication between Highway Authorities and Parties interested in carrying out street works. Having a disciplined approach and advance communications to plan the street works.

·         Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

·         Organised files, developed spreadsheets, faxed reports and scanned documents.

·         Created professional memoranda and letters.

·         Sorted and distributed business correspondence to correct department or staff member.

·         Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

·         Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

·         Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents.

Control Room Operator                                            09/2008 to 02/2009

Gloucestershire Constabulary (Margaret Orchard Recruitment) | Gloucester, Gloucestershire

·         Completed a training course designed for call handling within the police force.

·         Monitored multiple databases to assist with job role.

·         Evaluated and prioritised incoming communications, performed within the guidelines of the Force Call Handling Policy and the Departmental Policing Plan

·         Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

·         Worked directly with outside agencies to ensure public safety.

·         Adeptly handled over 100 of inbound calls per day.

RSA Level 1 | Office Practice, Numeracy & Business                                  1988

Royal Forest of Dean College, Forest of Dean

BTEC First | Business and Finance                                                              1989

Gloscat, Gloucester

BTEC National | Public Administration                                                         1991

Gloscat, Gloucester

HNC | Business and Finance                                                                         1996

Gloscat, Gloucester

Introductory Certificate in Management Studies                                     2004

Royal Forest of Dean College, Coleford

NVQ Level 3 | Certificate in Management                                                     2011

Adult Education in Gloucestershire, Gloucester

NVQ Level 2 | Adult Literacy                                                                         2011

Adult Education in Gloucestershire, Gloucester

NVQ Level 1 | Adult Numeracy                                                                     2011

Adult Education in Gloucestershire, Gloucester

Level 2 NVQ | Understanding Health Improvement

Royal Society for Public Health, Gloucester

  • Updated 2 years ago

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